Delivery Guidelines
All of our orders are despatched the same working day, providing we receive your order by 11am. Any orders received after 11am on a Friday will be despatched the following Monday (excluding Bank Holidays).
All of our carriers do not operate over the weekend. Delivery times are based on working days only.
For Slats
We use DHL 24hr delivery as standard, but the cut off time for this is 11am. Again, this is a working day delivery so if you order after 11am on a Friday, or all day Saturday or Sunday, your order will not be processed until a Monday and should be delivered next working day.
PLEASE NOTE: To reduce the amount of fraudulent transactions, we can only deliver to the address registered to the cardholder. You can request to leave in a safe place or with a neighbour.
DHL will leave a card if nobody is available at the time of delivery.
IMPORTANT: DHL sometimes collect the next working day. Please make a note of this when ordering, that it will not be 24 hour delivery.
For Slat Caps
For smaller orders, we use Royal Mail parcel services.
For Beds, Mattresses and Headboards
We use BJS, and this is a 3-day service.
Delays
Although we despatch all orders the same working day for orders received before 11.00am, we cannot 100% guarantee that you will receive your order within the selected time frame. This can be for a variety of reasons such as bad weather conditions, vehicles breakdowns or drivers running out of driving hours.
For DHL and Royal Mail orders, you will be provided with a tracking number so you can check the progress of your delivery online.
All couriers are collecting from us. Sometimes this does not take place until the next working day. Please allow an extra working day for this reason.
No postage or courier refunds can be issued for the above reasons.