PLEASE READ OUR TERMS AND CONDITIONS BEFORE PLACING YOUR ORDER.
Descriptions and product information
We do our very best to ensure that the product information that you see on our website is as accurate as possible. The Images used for our products are for illustration purposes only.
Please ensure that you check the size of your slats before placing your order. If you require any help regarding your bed size or different types of suitable slats a member of our Sales team will gladly help you.
Availability
Our full range of bed slats are usually In stock at all times and ready for immediate dispatch. As mentioned in the product information, we offer a free cutting service
If for any reason your product is unavailable a member of our team will contact you immediately to explain the situation and advise when the order can be fulfilled. If you are not happy with the date then we can cancel the order on your request.
We aim to have all orders delivered within 4 working days from the order being placed. With the majority of orders you can expect to receive your order within 1 to 3 working days of purchase.
Cancellations
You can cancel any order that are stock items within 7 days of placing the order and return any items back to us.
Please send all returns clearly labelled and ensure they are packed properly so they reach us in a sellable condition. All refunds will be processed within 7 days of the product getting back to us.
Please send all returns to
Unit 1 Tollgate Court
Tollgate Drive
Tollgate Industrial estate
Stafford
ST16 3HS
Under the Distance of Selling Regulations 2000 you do not have the right to cancel your order if the order is a custom order.
By Custom order we mean if the order is for bed slats and they are made to order in your specified number of slats or cut to your specific dimensions and not of standard sizes. These slats are custom made to order.
We retain the right to apply a charge of 20% of the cancelled order value to cover the time taken to pick, pack and unpack the items(s) and restock the item(s) in the warehouse. This will also cover the administration and handling costs involved in the cancellation of orders.
Payment
We accept payments from all major Credit/Debit cards including American Express. All our payments are processed via Sage Pay. Every transaction goes through a security check to reduce the risk of fraudulent transactions. Please note we can only deliver to the registered card holders’ address to further reduce the risk of fraud.
We reserve the right to cancel any credit card transaction if the relevant security checks fail and the transaction does not receive the required security score. In this case we will cancel the order and a member of our customer service team will contact you and ask for an alternative means of payment. The order will be accepted as soon as we receive full payment which has cleared our account.
Delivery
We aim to despatch all orders received before 11.00am the same working day.
Once your order has been booked in for delivery it is your responsibility to ensure there is someone at the property to sign for the parcel, if the delivery is missed and the item is returned back to us we reserve the right to charge for re-delivery, as the courier will charge us to do so.
We shall not be liable for failed deliveries which are due to reasons beyond our reasonable control due to third party services.
All our orders are dispatched using Royal Mail, Parcelforce or XDP Courier services which are some of the leading courier companies servicing the United Kingdom.
Please ensure that care is taken when opening your parcel, and take extra care if using a knife or sharp object to open the package.
It is the customer’s responsibility to inspect the box before signing for the parcel. Please ensure the box is in good condition when accepting deliveries from our couriers. If the box is damaged, please mark the box as damaged or refuse delivery.
Although we offer a next day service, we cannot be held responsible for any unforeseen delays such as vehicle breakdowns or drivers running out of their driving time. Therefore, no delivery refund can be offered should this occur. Please also note that next day delivery does not include weekends only working days.